Customer Care
Shipping & Returns
Last updated August 2026
This policy is maintained in English. If translated, the English version governs in case of discrepancy.
Shipping
Complimentary shipping on every order to the United States, the United Kingdom, and the EU.
- Order processing: 1–3 business days.
- US & UK delivery: 3–6 business days after dispatch.
- EU & rest of Europe: 4–8 business days after dispatch.
- You will receive a tracking link by email as soon as your order ships.
Duties & taxes
For orders shipped outside the destination country’s customs union, import duties and taxes may apply on delivery and are the recipient’s responsibility unless shown as included at checkout.
Returns
- Unworn, unwashed pieces with the original tags attached can be returned within 14 days of delivery.
- Start a return by emailing support@honeyrage.com with your order number.
- Refunds are issued to the original payment method within 10 business days of us receiving the return.
- Return shipping is at the customer’s expense unless the piece arrived damaged or incorrect.
Exchanges
We don’t process direct exchanges yet — return the piece for a refund and place a new order in the size or piece you want.
Faulty items
If a piece arrives with a manufacturing fault, email us with photos and your order number — we’ll cover return shipping and send a replacement or refund.